Returns and Refunds

Returns and Refunds Policy

1. Returns

Customers may request a return within [14 days ] of receiving their order.
To be eligible for a return, items must be:
- Unused and in the same condition as received
- In the original packaging
- Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

Certain items are not eligible for return, including:

Gift cards
Perishable goods
Personal care items (if opened)
Customized or made-to-order products

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
f approved, your refund will be processed to your original payment method within [2 days].

4. Shipping Costs

All shipping fees are the responsibility of the customer.
This includes both the original shipping cost and the return shipping cost.
Shipping fees are non-refundable.

5. Exchanges

We only replace items if they are defective or damaged.
If you need an exchange, please contact us at [hello@cautioncairo.com].

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within [7 days] of delivery with photos and details. We will work to resolve the issue promptly.